01472 426026 info@auramortgages.co.uk

Privacy Policy

Last updated: March 2026

Introduction

Aura Mortgages Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and share your personal information when you use our website, contact us, or use our mortgage and protection advisory services.

We are registered in England and Wales. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Aura Mortgages Limited is the data controller.

Information We Collect

We may collect and process the following personal information:

  • Identity data: your name, title, date of birth, and other identifying information
  • Contact data: your email address, telephone number, and postal address
  • Financial data: income details, employment information, credit history, and existing financial commitments relevant to your mortgage or protection application
  • Technical data: IP address, browser type, and operating system (collected automatically when you visit our website)
  • Usage data: information about how you use our website, collected via cookies and similar technologies
  • Communication data: any information you provide when you contact us by email, phone, or through our website contact form

How We Use Your Information

We use your personal information for the following purposes:

  • To provide mortgage and protection advisory services
  • To process your mortgage or insurance application
  • To communicate with you about your enquiry or application
  • To comply with our regulatory obligations under the Financial Conduct Authority
  • To improve our website and services
  • To send you relevant information about our services where you have given consent

Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contract: where processing is necessary to provide our advisory services to you
  • Legal obligation: where we need to comply with our regulatory duties
  • Legitimate interests: where processing is necessary for our business interests, provided these do not override your rights
  • Consent: where you have given us specific consent to process your data for a particular purpose

How We Share Your Information

We may share your personal information with:

  • Mortgage lenders and insurance providers as part of your application
  • Our network, regulatory bodies, and professional advisers
  • Third-party service providers who assist in operating our website and business (e.g., hosting providers, analytics services)
  • Law enforcement or regulatory authorities if required by law

We will never sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. For mortgage and protection advice, we are required to retain records for a minimum of three years after the end of our business relationship, or longer where required by regulation.

Your Rights

Under UK data protection law, you have the following rights:

  • The right to access your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to erasure (the "right to be forgotten") in certain circumstances
  • The right to restrict processing of your information
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@auramortgages.co.uk.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. You can contact the ICO at ico.org.uk.